Shipping Policy

General Information

  • We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse. 

  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out. 

  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.

  • If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost.

  • We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.

  • We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

   Domestic Shipping Information

  • Our shipping options for shipping within the U.S. are as follows. Business days are Monday through Friday only and do not include national holidays.​

  • Shipping costs are set during checkout.

  • We are not responsible for the package once tracking shows that the package has left our warehouse.

  • Estimated delivery time is 3-5 business days, unless weather delays exist.  Please contact us if you have any concerns about an express package delivery.

   International Shipping Information

  • All international packages are shipped via available parcel. Rates are based on destination and package weight.

  • Delivery times for international packages vary greatly depending on the final destination but an estimated 5-7 business days.

  • International orders are subject to duties/customs fees. We do NOT collect these fees at checkout and if applicable, may be collected at time of delivery. Slay is not responsible for these fees.

    • Orders refused at delivery and returned to us are subject to having return shipping costs withheld from any refunds issued once the package has been returned to us.

 

For more information please feel free to contact us or for information concerning returns please see our return policy.

Exchange Only Policy

To be eligible for a exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging. Subject to size availability. Must be done within 7 days after purchase date. Items must be in its original packaging with tags. 

Additional non-exchageable items:

Items using discounted promo codes

Accessories are FINAL sale.

All items on SALE are FINAL sale.

NO RETURNS, EXCHANGES ONLY 

       5221 N. 10th st. McAllen, Tx

                    Ste. 200

               STORE HOURS

      Monday-Friday  11AM  - 9PM

          Saturday        11AM - 9PM

           Sunday        12PM  -  5PM 

         DON'T MISS OUT!

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